1Red Casino Contact

1Red Casino Operator Details

1Red Casino is operated by TESSERA LIMITED S.R.L., a company registered in Costa Rica under number 3-102-913501. Before contacting our team about an account, payment or legal matter, it helps to know exactly which entity and which licence stand behind the brand. The table below sets out the operator's registered details as published in our own terms and conditions.

These details are the reference point for any escalation beyond live chat or the contact form, and they apply to correspondence in English, since only the English version of our documents carries legal effect. Keep the registration number and licence number on hand if you ever need to quote them in a formal complaint.

How to Reach 1Red Casino

We offer three ways to get in touch: live chat, available 24/7 directly on the website; a contact form for written enquiries; and a support email address that also acts as the contact point for our Data Protection Officer. Live chat is the fastest route for account access issues, deposit questions or general queries, since it runs around the clock rather than during fixed hours.

The contact form and email work best for anything that needs documentation attached, such as a request tied to identity verification or a data protection question under our privacy policy. If you are having trouble signing in, our account login page explains the process, and if you have forgotten your password entirely, our password recovery steps walk you through resetting access before you need to contact support at all.

Filing a Complaint

A formal complaint must be sent with "Complaint" in the subject line, together with your name, surname, phone number, a detailed description of the issue and the specific dates and times involved. We acknowledge every complaint within 24 hours and provide a written, reasoned response no later than 8 weeks from receipt. Complaints must come from the account holder directly — requests submitted by a third party on a player's behalf are dismissed without review. If an enquiry involves deposit or withdrawal questions rather than a dispute, our deposits and withdrawals page covers processing times and methods directly.

Contact Checklist for 1Red Casino Players

Before reaching out, gather the details our team needs to resolve a request quickly. Each channel below serves a different purpose.

• Live chat — open 24/7 on the website, best for immediate questions about your account, a deposit or a game.
• Contact form — for written requests that need more detail than a chat session allows.
• Support email — also functions as the contact point for our Data Protection Officer on privacy and data requests.
• Complaint subject line — write "Complaint" so the message is routed correctly.
• Required details — name, surname, phone number, a description of the issue, and the exact dates and times involved.
• Language — all correspondence, including complaints, must be submitted in English.
• Response times — acknowledgement within 24 hours, a written decision within 8 weeks at the latest.
• Account holder only — complaints filed by anyone other than the account holder are not reviewed.

If your query concerns opening an account rather than an existing one, our registration page explains the sign-up steps and the documents KYC checks require.